baji buzz Privacy Policy

Effective Date: 1 January 2025

This privacy policy applies to the baji buzz platform. By using our website or services, you are considered to have read and agreed to the terms of this policy. To learn about the full terms governing your relationship with us, please read our Terms and Conditions, which set out the overall agreement for use of our services.

baji buzz believes that a user's personal information belongs to them. We therefore collect only the information needed to operate our services and do not share it unnecessarily with third parties. This document has been written in Bengali so that every one of our users clearly understands their rights.

1. What Information We Collect

1.1 Registration and Account Information

When creating an account on baji buzz, you are required to provide some basic information. This includes your full name, date of birth, mobile number, email address, and a username. This information is used to verify your identity, keep your account secure, and process financial transactions.

1.2 Identity Verification Information (KYC)

To ensure the security of our services and to prevent money laundering, we may need to follow an identity verification process in certain cases. This process may involve collecting copies of a national identity card, passport, or birth registration certificate, along with documents required as proof of address. These documents are stored on secure servers and are used solely for internal verification purposes.

1.3 Financial Transaction Information

Payment information is collected to process deposits and withdrawals. When transacting via bKash, Nagad, Rocket, or bank transfer, the relevant mobile number or bank account details are recorded, which is necessary for secure financial transactions.

1.4 Usage Information and Log Data

When you browse our site, some technical information is collected automatically: your IP address, browser type and version, operating system, how long you spent on each page, and which device you used to access the site. This information helps us improve the quality of our services and resolve technical issues.

1.5 Cookies and Tracking Technologies

Cookies are used on the baji buzz website. Cookies are small text files stored in your browser that make your next visit easier. You can decline cookies through your browser settings, but doing so may limit some functionality of the site.

2. Purpose of Using Your Information

baji buzz uses your personal information for the following specific purposes:

To create, manage, and secure your account
To process deposits, withdrawals, and other financial transactions
To verify your identity and prevent fraud
To provide customer support — assistance via 24-hour live chat and email
To correctly deliver bonuses, promotions, and VIP programme benefits
To monitor and improve the technical performance of the site
To comply with legal and regulatory obligations
To send you relevant offers and updates based on your consent

We never sell your information to third-party advertisers. You can learn more about baji buzz's operations and values on our About Us page.

3. Data Storage and Security

3.1 Data Storage

Your personal information is stored on secure servers. We use industry-standard SSL encryption technology, which protects your data from unauthorised third-party access during transfer. Account passwords are stored in encrypted form — no baji buzz staff member can view your password directly.

3.2 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, information may be kept for a specified period due to legal obligations or for the purpose of resolving disputes. After that period, information is securely deleted.

3.3 Technical Security Measures

baji buzz maintains multiple layers of technical security:

Full HTTPS/SSL connections
Encryption at the database level
Unauthorised access detection systems
Regular security audits
Two-factor authentication (where applicable)

Complete security cannot be guaranteed for data transmitted over the internet — however, we are committed to ensuring the highest level of protection. If you notice any suspicious activity on your account, contact our support team immediately.

4. Sharing Information with Third Parties

baji buzz may share your personal information with certain trusted third parties in limited and necessary circumstances. This is never done for commercial purposes.

4.1 Payment Processors

To complete financial transactions, necessary information must be exchanged with bKash, Nagad, Rocket, and banking partners. These partners follow their own privacy policies and may not use your information beyond processing the transaction.

4.2 Technology and Service Providers

Providers of the technology infrastructure used to operate our platform may have limited access to information as needed to deliver their services. They operate under baji buzz's guidelines and are contractually bound not to misuse the information.

4.3 Disclosure for Legal Requirements

We may be required by law to provide necessary information in response to a court order, a lawful request from a government authority, or a fraud investigation. Where possible, you will be notified in advance of such disclosure, unless prohibited by law.

4.4 What We Never Do

We do not sell your information to advertisers
We do not supply data to unrelated third parties
We do not add your information to marketing lists without your permission
We do not process information for purposes unrelated to the service

5. Your Rights and Controls

baji buzz believes every user should have full control over their own information. Your main rights are described below:

5.1 Right to Access and Correct Information

You may view the information stored in your account at any time and request correction of any inaccurate information. Basic information can be changed through Account Settings; to correct verification-related information, please contact our support team.

5.2 Right to Opt Out of Marketing Communications

You may opt out of receiving our promotional emails or messages at any time. Every marketing message includes an unsubscribe option, or you can request this from our support team.

5.3 Right to Close Your Account

You may request permanent closure of your account through our support team. You will be given the opportunity to withdraw any outstanding balance before the account is closed. Some information may be retained for a specified period for legal reasons.

5.4 Relation to Responsible Gaming

baji buzz takes responsible gaming seriously. Your information privacy is fully protected in relation to the self-exclusion and limit-setting programmes described in our Responsible Gaming Policy.

6. Protection of Minors' Information

baji buzz's services are for 21+ only. We do not knowingly collect information from anyone under the age of 21. An age verification process is followed during account registration.

If we become aware that a minor's information has been collected by mistake, that account will be immediately suspended and the information deleted. If you suspect someone you know who is a minor is using this platform, please notify our support team right away.

7. Cookie Policy Details

7.1 Types of Cookies

baji buzz uses the following types of cookies:

Essential Cookies: These are necessary to maintain login sessions and ensure security. The site cannot function properly without them.
Functionality Cookies: These remember your preferences such as language selection and display settings.
Analytics Cookies: These help analyse site usage patterns to improve our services. This information is collected in aggregate form, not individually.

7.2 Cookie Controls

You can accept, decline, or delete cookies by changing your browser settings. However, disabling essential cookies may cause issues with login and account functionality.

8. Changes and Updates to This Policy

baji buzz reserves the right to review and update this privacy policy as needed. For significant changes, we will send a notification to your registered email address or post a clear notice on the site.

The "Last Updated" date shown at the top of the policy always indicates the date of the most recent change. If you continue to use the service after a change, you are considered to have accepted the updated policy. We therefore recommend reviewing this page regularly. You can also visit our Frequently Asked Questions page to learn about other terms related to using our services.

9. Contact Us

If you have any questions, concerns, or information-related requests regarding this privacy policy, please contact us as follows:

Live Chat: 24 hours a day, 7 days a week — instant support available from any page on the site
Email: [email protected]

Our support team can answer your questions in both Bengali and English. For privacy-related requests, we will respond as quickly as possible after verifying your identity.